Reimagining ‘Get started’: A new approach to software setup.

Whether you’re bringing on new staff or expanding into secondary markets, refreshing the technologies supporting that growth is key to successful outcomes. We know this, yet often push back on tech stack progress. But, why?

In short, onboarding to enterprise software sucks.

Software setup and training becomes a multi-month draw on attention and time—frustrating impediments to the productivity promised in the pitch. This hinders efficiency as staff learn new interfaces and processes, and sparks tension among budget-attentive stakeholders.

At Syncretic, we’re defiantly pushing back on this standard of suck by designing and engineering a better path to “Get started.”

“Get started,” different.

From day one, we’ve committed to changing the hows, whens, wheres, and whys driving the enterprise operations software experience, with a focus on users’ earliest interactions. We researched leading customer relationship management and enterprise resource planning solutions, seeking to identify and understand people’s perceptions of the software from their first interaction, on. 

While there were positive features in each of the top-most tools, most presented clear, arguably insurmountable issues in basic tasks. People routinely expressed something akin to the sunk cost fallacy when describing their experiences with today’s enterprise software solutions; they believed the continued use of the software was necessary due to the capital, effort, and time they’d already invested. The challenge of onboarding was a frequently highlighted friction.

So, what if it didn’t have to be? What if enterprise operations software was not only easy to learn and use, but also effortlessly reflected the elements of work that make your business and its people unique?

It’s possible with Syncretic. 

Syncretic Think-Aloud methodology.

Syncretic offers a customized solution to guide your organization’s day-to-day workflows, delivered in human-centric design that’s truly intuitive. We realize this promise with minimal friction through our Think-Aloud configuration and onboarding process.

Syncretic Think-Alouds enable the effortless documentation of organizational processes, transforming day-to-day workforce interactions and practices into AI-guided workflows. Think-Aloud recordings take place passively—captured in real time, as you work. Resulting audio and video is analyzed and transcribed by Syncretic systems experts, then transformed using large language models to map the configuration of a customized Syncretic system.

To date, we’ve witnessed a significant reduction in software onboarding and training time compared to reported users’ experience with legacy systems, with a majority sharing positive feedback regarding the Think-Aloud process and resulting newfound collective awareness.

Turns out, knowledge of how we work can offer the detail we need to start working better.

Hard truths, meet easy solutions.

Any time you require a group of people to amend their day-to-day practices to fit the standards of a fresh process, you’re likely to meet some resistance. At Syncretic, we feel strongly this resistance should not be validated by a poor software experience.

By taking an intentional approach to the implementation of AI, coupled with human-centric design and onboarding, we can stop accepting the suck of enterprise operations and jumpstart the productive evolution of organization-wide workflows. 

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Syncretic • \sin-KRET-ik\ • mixing different cultures, philosophies, or ideas—into something new.

Interested in exploring a customized AI-guided solution for your organization? Let’s connect.
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